How we handle your data
1. Who is responsible
ILAN Technologies & Services is responsible for processing your data. Neural Forge Innovation AI is responsible for its own services. Contact: contact@ilants.com.
2. Data we collect
Depending on the features of the service you use:
- Account: name, email, password (stored in encrypted form) and chosen language.
- Content you provide: profile information, answers, files and messages sent to support.
- Orders and payments: delivery address and order history. Card numbers are handled by the payment provider and are never stored by us.
- Technical data: device type, system version, error logs, IP address and screens viewed.
- Device and network: some applications ask for access to nearby devices, your local network, your photos, camera or microphone in order to work. They only do so with your permission, which you can withdraw in your device settings.
We do not ask for sensitive data (health, origin, opinions, biometrics).
3. Why we use it
- To provide and run the service, and to help you when something goes wrong.
- To track your progress and personalize your experience.
- To improve our products using aggregated, anonymous statistics.
- To keep the service secure and prevent fraud.
- To comply with the law.
- To send you information about our services, only if you have consented. You can unsubscribe at any time.
4. Who we share it with
We do not sell your data. We share it only with:
- providers that work for us: hosting, database, email delivery, payments, audience measurement and artificial-intelligence features. They may only use it to provide that service to us;
- authorities, when the law requires it;
- a buyer, in the event of a merger or sale of the business, with the same level of protection.
Your data may be processed outside your country, including in Canada, France or the United States. We make sure these transfers are properly safeguarded.
5. How long we keep it
For as long as your account exists. It is then deleted or anonymized no later than 12 months after the account is closed, unless the law requires us to keep it longer.
6. Your rights
You can ask to access, correct, delete or port your data, and withdraw your consent. Write to contact@ilants.com; we verify your identity and reply within 30 days. Depending on where you live, these rights come in particular from Canadian privacy law, the GDPR (European Union) and Niger's data protection legislation. You may also contact the data protection authority in your country.
Deleting your account: by email to the address above, stating the service concerned and the account address, or from within the service when that option is offered.
7. Minors
Our services are not intended for children under 16 without the consent of a parent or guardian. If you believe a child has given us data without consent, write to us and we will delete it.
8. Security
We use encryption in transit, role-based access and backups. No system is invulnerable, so we cannot guarantee absolute security. If an incident affects your data, we will inform you and the authorities as the law requires.
9. Cookies and measurement tools
Our websites use cookies that are necessary for them to work. Audience-measurement or advertising cookies are used only with your consent where the law requires it. You can refuse or delete them in your browser settings.
10. Third-party sites
Our services may contain links to other websites. Their privacy policies are their own.
11. Changes
We may update this policy. For important changes, we will notify you by email or within the service. The date at the top shows the last update.